Remote Support

Welcome to the Remote Support site. This service will allow a support technician to access your device remotely and perform any necessary updates, maintenance, or service while you are on the phone.

Getting Started

Select the name of the ITS Service Center representative with whom you are currently speaking in the Representatives box. If you are not currently working with a support representative, please contact the Service Center at 734-764-HELP (764-4357).

Alternatively, if the representative supplies you with a Session Key, enter it in the box with that label and select Submit.

Representatives Show Representatives Help Window

29 - Michael Vuocolo
46 - Suzanne Sorter
60 - RaMona
246 - Ben Riemersma
256 - gmregina
324 - Micah Hibdon
380 - Rodney
433 - jwestbr
460 - Catherine

Session Key Show Session Key  Help Window