Remote Support

Welcome to the Remote Support site. This service will allow a support technician to access your device remotely and perform any necessary updates, maintenance, or service while you are on the phone.

Getting Started

Select the name of the ITS Service Center representative with whom you are currently speaking in the Representatives box. If you are not currently working with a support representative, please contact the Service Center at 734-764-HELP (764-4357).

Alternatively, if the representative supplies you with a Session Key, enter it in the box with that label and select Submit.

Important Messages

  • We’re closing for the Holidays at 2:00pm Monday, December 24, 2018. Regular support resumes Wednesday, January 2, 2019 with phones open at 7am and chat support at 8am.

    Holiday and after-hours emergency support is available if you:

    1. Need urgent assistance with a password reset or Duo
    2. Are reporting a system outage
    3. Are designated for MiWorkspace executive support and need urgent desktop support

    For assistance with these urgent issues, please call 734-764-HELP (764-4357), option 0.

Representatives Show Representatives Help Window

460 - Catherine

Session Key Show Session Key  Help Window