Remote Support

Welcome to the Remote Support site. This service will allow a support technician to access your device remotely and perform any necessary updates, maintenance, or service while you are on the phone.

Getting Started

Select the name of the ITS Service Center representative with whom you are currently speaking in the Representatives box. If you are not currently working with a support representative, please contact the Service Center at 734-764-HELP (764-4357).

Alternatively, if the representative supplies you with a Session Key, enter it in the box with that label and select Submit.


Duo two-factor authentication is now required at Weblogin


Representatives Show Representatives Help Window

6 - dchamb
32 - bishir
46 - Suzanne Sorter
48 - Kevin Erb
52 - Scott
59 - Elyse
60 - RaMona
380 - Rodney
522 - Chris
557 - Kristine

Session Key Show Session Key Help Window